FAQs

CANCELLATION BY YOU:

Once an order has been place we are unable to make any changes or cancel your orders. You can return your order once you have received it. Please see our returns policy.

CANCELLATION BY US:

We reserve the right to cancel the contract between you and us if; we do not have sufficient stock to deliver the goods you have ordered, or one or more of the items you ordered is listed at an incorrect price due to typographical order.

If we do cancel your contract we will notify you by email and recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Yes, this is the responsibility of the customer. July Child is not liable to pay any duties or import taxes. With the U.K. having left the E.U. this is now the case for all of our European customers

No, we do not.

All jewellery sold via July Child is checked carefully before shipment.

We can offer a refund within 14 days of purchase if your jewellery is faulty. We need to be notified as soon as you receive the package. Please email returns@julychild.co.uk with details.

We try to do as much as possible in the way of recycling. Our packaging is made from recycled paper as well as many of the jewellery featured on our website.

National and/or EU rules sets certain limits to how and when you may share customer-identifying information with Clearpay. EU regulations state that the customer must have clicked the Clearpay option before the Merchant shares any such information. Basically this means you share privacy data when the customers actively chooses the Clearpay option in your checkout and Clearpay’s widget is shown, not before. Our default setup complies with EU regulations. If you operate in another jurisdiction, you must check what kind of setup is permitted before you do the integration.

July Child Ltd
Email us for more information.

Company Number: 11953885

Your jewellery has a 6 month warranty period from your date of purchase. This covers manufacturing faults only not wear and tear of your jewellery.

All purchases via our site that include a "free gift" are not guaranteed and are subject to availability of the "free gift"

Free UK shipping includes only England mainland and Schotland.

Northern Ireland, Ireland and UK Islands are excluded from free shipping.

Here at July Child, we are passionate about our planet and making beautiful and unique jewellery. We are committed to being as responsible as possible and working on reducing our impact on the environment as we grow. Below is some of the key information we would like to share with you about how we do things

We work with recycled metals where we can!

Our manufacturer is a SEDEX (Supplier Ethical Data Exchange) and SMETA (Sedex Members Ethical Trade Audit) audited factory.

The manufacturer we work with is a social and environmental conscience company, through annual factory audit they comply to the international standard with social welfare at the top of their list and ours!

All jewellery collections are limited quantities, we make to meet demand! Our ethos has always been about having something nobody else has, so keeping those jewellery drops at a neat capacity keeps things minimal on waste, sustainable and exclusive!

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We are reducing our plastic packaging and changing to eco-mailers which are 100% recyclable and biodegradable cardboard boxes.

All our branded boxes and velvet ring boxes are for keeps, so you can use them time and time again. They especially come in handy when you're travelling!

Lastly, all jewellery is either for lifetime keeps, or if your plating wears, make sure you get it re-plated (there are plenty worldwide if you google them). You need never through away a piece of metal, all it needs is a little TLC and she's good forever.