Holiday Policies

Christmas Fulfilment & Dispatch Info

Our warehouse team in Liverpool is working throughout the festive season to keep your orders moving.

Warehouse Hours

Open Monday to Sunday, 9am–5pm (UK time)

Order Processing

Please allow 1–2 working days for order processing and fulfilment of in-stock items.

During busy periods like Christmas, bank holidays or special events, dispatch times may be slightly longer. We’ll keep you updated if any delays occur.

Christmas Dispatch Schedule

  • Now until 24th December: Orders dispatched as norma

  • 24th December: Final collection at 11am

  • 25th–26th December: Closed

  • 27th December: Back dispatching as usual

  • 31st December: Early collection at 11am

  • 1st January: Closed

  • 2nd January: Back to normal service

Thanks for choosing July Child this holiday season, we appreciate you sooo much!

 

 

Holiday Returns & Refunds

We get it, gifting can be tricky. That’s why we’re extending our return period for the holidays.

All orders placed from November 1st to December 31st, 2025 are eligible for return until January 31st, 2026.

Changed your mind? No problem, as long as your return meets the below criteria:

To be eligible for a return:

  • Items must be unused, in original condition, and returned with all original packaging (including the ring box).

  • You must include proof of purchase.

We’ll process your refund once your return is received and inspected. If any essential packaging (like the ring box) is missing, we’ll deduct the replacement cost from your refund.

Return Shipping

  • You’ll need to cover return postage, original shipping costs are non-refundable.

  • We recommend using a tracked delivery service, as you're responsible for the parcel until it reaches us.

Please note:

  • Earrings are non-returnable for hygiene reasons.

  • Sale items and gift cards are non-refundable.

Questions? We're here to help — just email us at hello@julychild.co.uk